FAQs

Domestic Shipping is $6.95 for all our products.

Product ship within 1-2 business days, and arrive in 3-7 business days within the Contiguous USA.

Once we hand your order to the mail carrier (USPS, UPS ground, or FedEX Ground unless otherwise specified), your order is their responsibility. We are not responsible for lost, stolen, misplaced, or delayed shipments, or other problems with shipments resulting from incorrect information provided by the customer. If your order gets lost, please contact the mail carrier. 

Upon delivery, please inspect the packaging for damage. If the packaging or products seem damaged in any way, please:

1)  Do not accept the shipment. 

2)  Let the mail carrier know they’re in trouble for damaging our beautiful products and will need to cover the cost of a replacement.Click here to file an insurance claim with USPS.     

3) Contact us with your order number and a summary of what happened so we can help you find a resolution as quickly as possible.

Once an order is ready to ship, our standard domestic shipping times are 3-7 business days within the Contiguous USA (shipping time frames to locations outside the contiguous USA vary).Contact us if you’d like to request a rushed shipment for an additional shipping fee, and we’ll let you know if it’s possible.

Orders can be only be canceled or modified within 2 hours of completing checkout bycontacting us with your order number and request for cancellation or changes to your order.  

If you try to cancel or modify your order 2 hours or more after the time of purchase, we may not be able to cancel or modify your order, but please contact us in case we can make an exception for you. Our customer service agents will send a request to our warehouse to cancel or modify your order. If successful, they will send you an email confirming the cancellations or changes to your order. If cancellation or modification is not possible, the product(s) will be delivered to you and may be exchanged in accordance with the procedure set out below. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)/

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us.

Only regular priced items may be refunded, unfortunately all sale items cannot be refunded.

We only replace items if they are defective or damaged.Please inspect all deliveries upon receipt.

If you’d like to exchange a defective or damaged item for the same item,contact us and send your item to: 

20255 River Ridge Terrace Apt 203 Ashburn VA 20147

You may be eligible to exchange your purchase for a different size of the same product within 30 days from the date of purchase (subject to availability, inspection of the returned products, and a 30% restocking fee). The apparel you wish to exchange must be unused and must include all the original packaging and tags. The cost of the return shipping of the product for exchange is the responsibility of the Customer.Upon receipt and inspection of the returned item(s) at our warehouse, the replacement items you requested will be shipped free of charge within 3-5 business days.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 

20255 River Ridge Terrace Apt 203 Ashburn VA 20147

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.